- About us
At EIC we are unique within the industry without compromising on customer service, technology and support.
With a dedicated account manager allocated to every project and an experienced design team qualified in both CAD and BIM (3D modelling software), you can be assured of the best possible service. Our 24/7 mobile workforce will provide you with the highest levels of support to keep you fully operational.
Uniformed clients, inconsistent account management, and "rogue selling" are some of the factors to blame for the lack of loyalty in the FM sector, according to industry operators. The...
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The ultimate aim of the EIC Quality Management System is to ensure that our customers’ expectations for quality and service are achieved and, wherever possible, exceeded, resulting in improved levels of customer satisfaction and an enhanced reputation for the company.
To support this aim EIC Top Management is committed to the implementation of a comprehensive Quality Management System which incorporates the control of all relevant company processes from the receipt of an enquiry through to project completion and beyond.
The System has been developed to comply with the requirements of the BS EN ISO 9001:2000 Quality Management System Standard and to be as practical as possible so as to facilitate its implementation. All EIC offices employ the same procedures and supporting documentation and standard forms.
Overall administration of the Quality Management System is undertaken from our Head Office which also provides centralised control of human resources, supplier / sub contractor evaluation, asset management, company vehicles and the company’s intranet based management systems. Control of operational matters and operational documentation is the responsibility of nominated Project Managers who are supported in the field by trained and competent Site Supervisors and Service Engineers.
The Quality manual and procedural documentation defining the requirements of the Quality Management System is made available to all personnel responsible for its implementation either by electronic means or as physical media and is subject to constant review to ensure its continued practicality and compliance with the Standard.
The Top Management of EIC ensures that objectives for improvement are set and progress towards their achievement measured. Also, an annual review of the information generated by the Quality Management System appertaining to the performance of EIC is undertaken to ensure that the System is sufficiently resourced and supported to enable the company’s aim of a continuous improvement in the System and in company performance standards to be achieved.
Full company name: EIC Ltd
Company number: 1086295
Registered in: England
Registered office: EIC Ltd, Tything Road West, Arden Forest Industrial Estate, Alcester, Warwickshire, B49 6EP
VAT number: 927273117
Telephone: 01789 767400
Fax: 084473 600 70